Updated July 1
We're building up our inventory! Right now, most out of stock items are due to a worldwide container shortage. Certain sizes of bottles, pumps, spray heads, and caps are sold out for months industry-wide. We may be offering some items with alternative caps or bottles that we've ordered as backups, although we haven't had to resort to that quite yet.
Order Processing Times
Unless there's a special order item (like Design-a-Sprays) orders typically ship the same or next business day. Our processing times are currently unaffected by the pandemic.
Lately we've been seeing some strange things happening with the post office (and all carriers for that matter). Mis-routed packages, delays in transit, scanning errors. The majority of packages are going through ok, but we have seen some strange things that have happened in the last week. If we had control over the situation, obviously we would get your orders to you without a hitch. However, once packages leave our facility, we have no control over them. If you have a package that has not been delivered, or have experienced an issue, please do contact us so we can find a resolution.
We have temporarily suspended order pickups for any new orders placed on or after March 24th to do our part at minimizing social contact.
We haven't had to lay off any employees and just hired a production person that will be dedicated to bar soap! Our new soap room has allowed us to increase our production capacity so we can keep up with demand.
Measures Already in Place
We're pretty obsessive about keeping our production space and warehouse clean, so we haven't had to alter our practices much. (Oh the amount of isopropyl alcohol we go through!) Our organic certification practices and processes give us another measure of protection. For instance, equipment and surfaces in the production room are not just washed, but also sanitized with alcohol between use. We wear gloves and hairnets and even booties on our feet. We have an "airlock" room at the entrance of production, with motion-activated blowers that blow hair and dust off clothing before entering the production area. Additionally, each individual unit that comes out of production (even lip balms!) are cleaned with 99% isopropyl alcohol.
We're 6 people spread out over two buildings at different parts of the days, so it's a low-risk environment for spreading "the virus." Nevertheless, we're taking measures like staggering our shifts and duties, using assigned restrooms, increased hand-washing and regular sanitizing of surfaces we use a lot (like computer keyboards). We've got an arsenal of vitamins and supplements in the break room and a pile of hand sanitizer and alcohol to keep our hive healthy.
As long as the post office continues to run, and as long as we all remain in good health, we will continue to operate as usual. That said, in these times it's certainly difficult to predict the future. If our town does go on lockdown or we're affected by quarantines, I will camp out at the office and continue to operate the company as much as I physically can. I started this business in the middle of a recession and am committed as ever to continue to make safe, pure, and healthy products for everyone!