Company Status + COVID Response

Updated May 12

Inventory

As our shipments of organic scent extracts arrive, we're slowly getting out of stock items made, labeled, and back in inventory. Bar soaps should be completely stocked by the end of the week. All of the foaming hand soaps will be added (although likely to sell out again quickly) and (shh don't tell) some new scents available. 

The biggest challenge that continues is a nation-wide bottle shortage. Some types of bottles that we use (shampoos, foaming hand soaps and shower gels) are sold out everywhere. The market was rushed with people buying bottles to capitalize on hand sanitizer, so some types of bottles are sold out until June or July. We'll have to make do with what we have on hand, so I'm planning my batches strategically. 

Order Processing Times

Unless there's a special order item (like Design-a-Sprays) orders typically ship the same or next business day. Processing times are currently unaffected by the pandemic. Because I'm trying to social distance, Design-a-Sprays are taking a few business days to make, as I wait for a window of time to get back in the lab.  

Shipping

While our processing times are currently caught up, there may be slight transit delays on some shipments than usual, but likely only by one day. 

Order Pickups

We have temporarily suspended order pickups for any new orders placed on or after March 24th to do our part at minimizing social contact.

Staffing

We haven't had to lay off any employees and just hired a production person that will be dedicated to bar soap! Looking forward to getting stocked up!

Measures Already in Place

We're pretty obsessive about keeping our production space and warehouse clean, so we haven't had to alter our practices much. (Oh the amount of isopropyl alcohol we go through!) Our organic certification practices and processes give us another measure of protection. For instance, equipment and surfaces in the production room are not just washed, but also sanitized with alcohol between use. We wear gloves and hairnets and even booties on our feet. We have an "airlock" room at the entrance of production, with motion-activated blowers that blow hair and dust off clothing before entering the production area. Additionally, each individual unit that comes out of production (even lip balms!) are cleaned with 99% isopropyl alcohol. 

Further Measures

We're 6 people spread out over two buildings at different parts of the days, so it's a low-risk environment for spreading "the virus."  Nevertheless, we're taking measures like staggering our shifts and duties, using assigned restrooms, increased hand-washing and regular sanitizing of surfaces we use a lot (like computer keyboards). We've got an arsenal of vitamins and supplements in the break room and a pile of hand sanitizer and alcohol to keep our hive healthy. 

The Future

As long as the post office continues to run, and as long as we all remain in good health, we will continue to operate as usual. Based out of the town of Bountiful, UT, we're fortunate to be in a place with a lower population density. We don't expect our area to go on lockdown. That said, in these times it's certainly difficult to predict the future. (Hello, earthquake!) If our town does go on lockdown, I will camp out at the office and continue to operate the company as much as I physically can. I started this business in the middle of a recession and am committed as ever to continue to make safe, pure, and healthy products for everyone! 

Sincerely,

19th Mar 2020

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