Shipping & Returns
Shipping
Most orders ship within 1-2 business days unless there is a backordered item or we're experiencing a high volume. We offer reliable shipping through USPS and FedEx 2-Day Express, and occasionally, for larger orders, FedEx Ground. You will be supplied a tracking number for your order and can follow its progress to your location online. We cannot be responsible for damages that occur in shipping, however, we package our shipments very carefully to avoid problems. If you have a question about your order, please don't hesitate to contact us at stephanie@bubbleandbee.com.
Note about FedEx 2-Day Express:
FedEx 2-Day Express does *not* count weekend days (Saturday and Sunday) in their two day service. So something shipped with this service on Thursday would arrive on a Monday.
US Orders: When you choose Priority Mail at checkout it is typically in transit for just 2-3 days. When you chose First Class, it typically takes a week. You'll receive a tracking e-mail from stamps.com with all your tracking information.
International Orders: First Class Mail is not trackable, not guaranteed and not insured. International First Class Mail takes 2-5 weeks. Priority Mail Small Flat Rate is an expected 6-10 day delivery time, is also not insured and not trackable. Priority Mail is an expected 6-10 day delivery time, has limited insurance, and is trackable. Express Mail is 3-5 days, trackable, and insured. We are not responsible for lost or damaged goods or orders; all claims must be handled directly through US Postal Service. Transit times are in addition to customs processing. You may be subject to duties charges. Shipping rates for some countries outside US and Canada will not be calculated at checkout, and you will be charged separately for your shiping method of choice. We reserve the right to cancel any order.
Returns and Exchanges
We are happy to exchange your products or give you a refund of the purchase price of any unopened item (not including shipping). Just notify us in writing within thirty (30) days of your purchase at returns @ bubbleandbee.com and we will instruct you on how to return the item(s). Once we have received it, we will issue you a refund or store credit for the purchase price of the item. We cannot return opened or used items, as we cannot resell them.
You are responsible for all shipping costs associated with an exchange unless the product has been found to be defective. (Melted product does not constitute defect.) Please do not send items for a return without contacting us first. We reserve the right to not approve a return or exchange based on the condition of the item when it returns to us.
Items returned totaling over $100 will be subject to a 20% restocking fee.
Deodorant Returns
We offer our first-in-the-industry Deodorant Replacement Guarantee! If your deodorant isn't working to control odor, contact us so you can get a replacement!