- Our Deodorant Guarantee
Our Deodorant Guarantee
Our deodorant comes with an industry-first effectiveness guarantee! We feel it is extremely important to use a truly natural deodorant and not have to resort to harmful chemicals, so we go the extra mile to help you find just the right product!
If the first deodorant you try from us doesn't work for you to control odor, we're happy to help you find a second, or even third one that does! Send us an e-mail to firstname.lastname@example.org and tell us your issue. We have found that if one deodorant doesn't work for you, another one will. So, the first thing we do is send you an alternate combination of bacteria-fighting essential oils or method of delivery (spray vs. stick) of your choice. All you pay is the shipping (which we don't upcharge). If the replacement product doesn't work for you, we repeat the process until you've found one that works against odor! We cannot offer a money-back return of an opened personal care item like deodorant. We will, however, send you a replacement to try. If you ordered more than one deodorant, we will accept any unopened / undamaged items and give you a refund excluding any shipping charges associated with the return. You must have a return authorization.
We are confident in our products, test them and use them ourselves every day with no exceptions. Everyone's body chemistry is different and what is right for you won't be right for others. Sometimes you'll get it right on the first try, and sometimes it may take some searching. Whatever the journey is, we will help you along the way to find the perfect product for you!
We handle our deodorant exchange policy on a single item basis. For example, say you bought a Truly Herbal Spray and a Lemongrass Rosemary stick and neither worked for you. First we'd find out what delivery method you prefer, stick, spray, or putty. Then, we'd give you our suggestions and you would choose your replacement for the Truly Herbal Spray and repeat the process until we find something that works for you. After we've found a suitable replacement, if it's still within 30 days of your original purchase, we would then start send you a replacement for the Lemongrass Rosemary stick as well.
Dislike of scent, product consistency changes, crumbling, allergies, or other reactions (which are rare and typically caused by other conditions) do not apply under the guarantee. The replacement guarantee applies to odor control only. However, if you are experiencing an issue with a product, do contact us because we can usually provide a fix!